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Which neighbourhood boundaries are you using, and are these attached villas with an association or detached properties marketed as villas? Mixing even nearby areas or different ownership structures could make that 31-day figure misleading. Buyer financing matters too: are you planning a financed...

How much of the workflow was tested on a phone rather than at a desk? Viewing schedules often look fine in the main interface but become awkward when someone needs to add a note, photograph a document or find the latest update while travelling. I’d test a complete handoff on mobile, including a...

Would it help to ask each agent for recent seller references involving a reasonably similar property? The useful questions would be who actually handled the file, what happened when a deadline moved, and whether any expected service turned out to cost extra.

I would not read 97 days alone as evidence of a wider change. Split the group into completed sales, still-active listings and withdrawn stock. Then note when price cuts happened. A listing that sat at an ambitious price before being reduced tells a different story from one marketed consistently...