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I partly disagree that a single named person solves accountability. That person can be absent or leave. Better to make the company accountable while still having a primary contact and a documented substitute. Response promises also need definitions. “Replies within a day” could mean an...

Deposit wording deserves the same attention. Don’t assume an inspection or financing issue automatically means the deposit comes back; that depends on the signed terms and Swiss practice applicable to the deal. Have the release events and deadlines written clearly before transferring funds.

Vendors keep arguing that one polished platform should handle the whole transaction, and I can see the appeal. My hesitation is that an extra interface achieves little if staff still copy details across systems or lose context at each handoff. I would rather compare individual connections: for...