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I wouldn’t give too much weight to fall-through rate or raw comparable-sale counts without context. A small number can look excellent or terrible because of the properties and buyers involved. Have them walk through one hypothetical offer process instead: multiple offers arrive, one buyer’s...

Ask each agent to put the fee basis and responsibilities into the same table. For every stage, list who does it, expected response time and what happens outside normal hours. “Closing coordination” is too vague unless they explain where their role starts and ends. I’d also ask who reviews buyer...