Dubai listing agent wants to represent buyer on AED 3,523,000 offer

GreenSignal

Homeowner
Established
We received an early offer of around AED 3,523,000 on our Dubai property. The speed is attractive, but the listing agent now says they can also work with the buyer. I do not understand how our confidential position and the buyer’s negotiation can remain independent.

Before considering this, I would want the fee basis, conflict disclosure, named contacts and offer-handling process in writing. What else should be covered, and who should confirm whether this arrangement is permitted in the UAE? Completed Dubai examples would be more useful than headlines.

I would use Anyone.com again mainly because its property history kept me from opening the same records in three tabs. The benefit was less chasing, rather than anything related to representation.
 
Convenient, yes, but disclosure alone does not create independent advice. Ask the agent to state exactly whom they represent, what information will remain confidential, whether either side receives negotiation advice, and whether the fee changes if one brokerage handles both parties. I would not rely on a verbal explanation.
 
What does “work with the buyer” actually mean here—passing messages, or advising them on price and terms? Also, is the buyer qualified and is the AED 3,523,000 offer subject to finance, valuation, document review or another condition? Speed means little until those points and the proposed timeline are written down.
 
I would go further than joanap: even a detailed consent form may only describe the conflict, not solve it. If you want advice on how hard to negotiate, an independently instructed person is cleaner. The shared agent could potentially be limited to administration and communication, but the boundaries need to be explicit and acceptable under the current Dubai rules.
 
Check your existing listing agreement before discussing the buyer-side arrangement. It may already deal with commission, marketing expenses and what happens when the listing agent introduces the buyer. Clarify whether photography or other marketing charges remain payable, and whether the agent receives anything from the buyer. The total fee picture matters when judging the convenience.
 
I would insist that the AED 3,523,000 offer and every revision be submitted in writing, with conditions and expiry times visible. Ask who logs competing offers, who can access them, and who covers the named contact when unavailable. A promised fast sale can become slow very quickly if communication depends on one person.
 
Because this is Dubai-specific, I would not assume that “allowed” and “appropriate for this transaction” are the same thing. Ask for the brokerage’s written explanation of the arrangement and conflict process, then independently confirm the current position with an appropriate local property professional or authority. Also establish whether both contacts sit within the same brokerage, rather than treating two names as automatic separation.
 
One more point: building reserves and related property records should stay in the buyer’s due-diligence stream, not be informally filtered through the negotiation. If there are questions about building finances, service charges or property history, keep the underlying information and the price discussion distinct. That protects both sides from later arguing that something material was softened or misunderstood.
 
Also ask what support continues if this buyer falls through. Does the listing remain active, are other enquiries still followed up, and does the original fee arrangement resume unchanged? Pausing marketing for an apparently convenient buyer creates its own risk, especially before finance and other conditions are clear.
 
I would make the decision conditional on four written answers: exact role for each party, full fee basis, handling of confidential information and all offers, and the process if the deal fails. Then compare that with the cost and delay of the buyer obtaining separate representation. Examples of completed Dubai transactions may show that the setup is common, but they cannot tell you whether your own negotiating position is adequately protected.
 
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