If the eventual finding is ordinary wear, that may simply be part of retaining a stable tenant. If it is misuse or avoidable damage, record the contractor’s factual finding rather than trying to infer causation from the number of requests.
One more practical step: review past invoices for repeat visits, temporary wording or recommendations that were never followed up. The useful pattern may be in the contractor history rather than the tenant’s messages. It can also show whether call-out costs are rising because each request is separate or because earlier work was incomplete.
Your revised plan seems sensible: triage by risk, batch only genuinely non-urgent work, investigate connected symptoms once, and communicate dates clearly. That preserves responsiveness without treating every minor report as an emergency.
