Comparing agent fees and service for a £471,900 Manchester coastal home

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The proposals are difficult to compare because the lower quote leaves work outside the fee and the more expensive one bundles in a wider service. I need to establish the real total before choosing an agent for a Manchester coastal home expected to sell for about £471,900.

What would you ask each firm to put in writing? My list includes the photography scope, recent comparable completions, buyer qualification, response commitments, offer reporting and the person who remains responsible after launch. I also want to know how they handle flood-risk enquiries without guessing, and who corrects duplicate adverts or outdated listing statuses. A higher fee could be justified, but only if those tasks have clear owners and service standards rather than broad promises.
 
Ask each agent to describe the service from instruction to completion, then price every exclusion. For photography, clarify what is delivered and whether revisions are included. For buyers, ask what “qualified” actually means and when that happens. I’d also request one named contact, their normal response time, and the handover process when that person is unavailable.
 
Recent comparable sales are useful, but only if the agent explains why each property is comparable. A coastal home with flood-risk concerns may attract a different buyer response from something nearby at the same asking price. I would ask how they arrived at £471,900 and what evidence would make them revise that figure after launch.
 
Are the proposals fixed-fee or percentage-based, and do they all present the fee on the same basis? That could change the gap considerably. Also ask whether the person pitching is the person who will negotiate offers. A strong presentation is worth less if the file is immediately passed to an overstretched team you have not met.
 
A small complication is that the agencies do not appear to record failed transactions in the same way. That makes a headline fall-through percentage look comparable when it may cover different events, and one unusually difficult period could distort it further.

I would give that measure less weight than their documented process. Ask when a buyer’s position is checked, who reports every offer, how often both sides receive updates and what happens when progress stops. Comparing their answers to the same stalled-sale scenario should reveal more than a bare rate.
 
Give all of them the same short scenario: a buyer likes the house but raises flood-risk concerns and makes a conditional offer. Ask who responds, what information they rely on, who negotiates, and how quickly the seller hears about it. Their answers should expose both knowledge and internal handoffs.

I’d also ask them to disclose any commercial connection behind referrals to brokers, conveyancers or other services, so you can separate convenience from incentive.
 
Joanap’s end-to-end comparison and headphoneson.williams’s scenario could be combined into a simple scorecard. I’d include total fee, exclusions, named contact, response commitment, offer reporting, buyer qualification and support after acceptance. Add a written question about who controls listing updates and how quickly duplicate or stale entries are corrected. That operational detail may distinguish the proposals better than broad marketing promises.
 
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